Section 1
Our Approach to Responsible Gaming
krikyo was built on the belief that online gaming should be an enjoyable, voluntary form of entertainment — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming programme is not a box-ticking exercise. It is a genuine, sustained commitment to the wellbeing of every player who chooses to spend their leisure time on our platform.
We understand that for the vast majority of players in Bangladesh, gambling on krikyo is a recreational activity enjoyed alongside cricket matches, live casino sessions, or spinning the reels on a favourite slot. For most, it stays that way. But we also recognise that a small number of players can develop unhealthy relationships with gambling, and we take proactive steps to identify and support those individuals before harm escalates.
Our responsible gaming framework draws on globally recognised player-protection principles. It covers strict age verification, a full suite of self-regulation tools, 24/7 access to trained support staff, and clear, honest information so players can make informed decisions at every stage of their experience on krikyo.
Core Principle: Gambling at krikyo should always be funded from disposable leisure income — money you can afford to lose without affecting your daily life, your family, or your financial obligations. If that balance ever tips, our tools and support team are here to help you restore it.
Section 2
Who Should Not Gamble
Gambling is not suitable for everyone, and krikyo is unambiguous about the categories of individuals who should not register or play on our platform under any circumstances:
- Persons under the age of 18. Access to krikyo is strictly restricted to adults. Any person below 18 years of age is absolutely prohibited from registering, depositing, or wagering on the platform.
- Persons who are currently self-excluded from krikyo or any other gambling platform as part of a responsible gaming or court-ordered exclusion programme.
- Persons gambling with money they cannot afford to lose — including funds earmarked for rent, food, education, family expenses, or debt repayment.
- Persons using gambling as a primary or supplementary source of income. krikyo is an entertainment platform, not a financial strategy.
- Persons in a vulnerable state due to mental health challenges, emotional distress, substance use, bereavement, or any condition that impairs their judgement or decision-making capacity.
- Persons with a diagnosed gambling disorder or a documented history of problem gambling who have not completed an appropriate recovery programme and obtained professional clearance to resume gambling activities.
If any of the above descriptions applies to you or someone you know, please do not proceed with registration. Contact our support team at [email protected] for guidance on self-exclusion and local support resources available in Bangladesh.
Section 3
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. The following warning signs may indicate that gambling has shifted from a recreational pastime to a harmful habit. Honest self-reflection is the first and most important step toward addressing the issue.
- You spend more time or money on gambling than you originally intended.
- You find yourself chasing losses — placing additional bets to try to recover money you have already lost.
- Gambling is affecting your ability to meet financial obligations such as rent, utility bills, or loan repayments.
- You feel restless, irritable, or anxious when you try to cut down or stop gambling.
- You conceal the extent of your gambling from family members, friends, or colleagues.
- You have borrowed money, sold assets, or used savings specifically to fund gambling.
- Gambling is your primary coping mechanism for stress, boredom, loneliness, or emotional discomfort.
- You continue gambling despite repeated failed attempts to stop or reduce your activity.
- Your gambling is causing conflict in your personal or professional relationships.
- You experience intrusive thoughts about gambling when you are not actively playing.
Take Action Now: If three or more of the above signs resonate with your current experience, we encourage you to use krikyo's self-exclusion tool immediately and reach out to our support team. You do not need to be in crisis for help to be appropriate — early intervention produces the best outcomes.
Section 4
Self-Exclusion in Detail
Self-exclusion is the most powerful player-protection tool available on krikyo. When you activate self-exclusion, your account is immediately locked, preventing any further login, deposit, or wagering activity for the duration you specify. krikyo also suppresses all marketing communications to self-excluded accounts during the exclusion period.
To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your request will be processed within one (1) hour during support hours. During exclusion, any account balance will be held securely and returned to you upon verified request after the exclusion period ends, subject to identity and age verification.
Irreversibility: Self-exclusion periods cannot be shortened once activated. If you attempt to contact krikyo to lift your exclusion before the agreed period has elapsed, our support team is trained to decline such requests in your interest. This is a deliberate safeguard, not a restriction.
Section 5
Deposit & Loss Limits
Deposit and loss limits give you precise, quantitative control over your gambling expenditure without requiring a full account suspension. These tools are especially useful for players who want to maintain an active account while ensuring their spending remains within a predetermined, affordable range.
- Daily Deposit Limit: Sets the maximum amount in Bangladeshi Taka (৳) that can be deposited into your krikyo account within any 24-hour window. Once the limit is reached, further deposits are blocked until the window resets.
- Weekly Deposit Limit: Caps total deposits over a rolling 7-day period. Useful for players who prefer a broader budgeting timeframe aligned with weekly income cycles.
- Monthly Deposit Limit: Restricts total deposits over a 30-day calendar period. Recommended for players who budget on a monthly basis alongside household and family expenses.
- Daily Loss Limit: Automatically pauses your account from further wagering once your net losses within a 24-hour period reach the amount you specify.
- Weekly and Monthly Loss Limits: Operate on the same principle as daily loss limits but over longer timeframes, providing a safety net against extended losing runs.
Limit reductions take effect immediately upon request. Limit increases are subject to a mandatory 48-hour cooling-off period before they become active, giving you time to reconsider. All limit changes are logged and can be reviewed in your account history. To set or adjust your limits, contact [email protected] or access the responsible gaming section of your account settings.
Smart Budgeting Tip: Before setting your deposit limit, calculate your total monthly discretionary income — the money left after rent, food, utilities, transport, and family expenses. Your gambling budget should represent only a modest fraction of that figure, an amount whose complete loss would cause you no financial difficulty.
Section 6
Time-Out Features & Reality Checks
Time spent gambling can pass more quickly than expected, particularly during immersive live casino or cricket betting sessions. krikyo's time-management tools are designed to keep you anchored to real time and to prevent extended, unplanned play sessions.
- Session Time Limit: Set a maximum duration for any single gaming session, from 30 minutes to several hours. When your session limit is reached, you are automatically logged out and presented with a responsible gaming message before you can log back in.
- Reality Check Notifications: Enable periodic on-screen pop-up reminders that display your current session duration, total amount wagered in the session, and net session result. Intervals can typically be set at 15, 30, or 60 minutes. These notifications must be acknowledged before play can resume, ensuring you remain actively aware of your activity.
- Cool-Down Period: Request a brief mandatory break of 24 to 72 hours during which your account is temporarily suspended. Unlike full self-exclusion, a cool-down period automatically lifts after the specified period without any further action required on your part.
These features work best when set up proactively — before a gaming session begins — rather than reactively. We encourage all players, not just those experiencing difficulties, to configure at least a basic session time reminder as a good habit that supports sustainable, healthy play over the long term.
Section 7
Protecting Minors
krikyo operates a strict 18+ policy. No person under the age of 18 years is permitted to register, deposit, or gamble on our platform. We enforce this policy through mandatory age verification at the point of registration and through document-based identity checks (KYC) before any withdrawal is processed.
We are aware that in many Bangladeshi households, multiple family members share devices and internet connections. If you share your computer, mobile phone, or tablet with younger family members, we strongly encourage you to take the following precautions to prevent underage access to the krikyo platform:
- Never save your krikyo login credentials in a shared browser or on a shared device's autofill settings.
- Always log out of your krikyo account completely when you finish a session on a shared device.
- Use device-level parental controls or content filtering software to restrict access to gambling sites for younger users.
- Consider installing a free parental control application such as Net Nanny, Qustodio, or your mobile operator's built-in family safety features.
- Store any physical payment cards associated with your krikyo account (such as bank debit cards linked to bKash or Nagad) securely and away from the reach of minors.
Report Underage Access: If you believe a minor has accessed or attempted to access the krikyo platform using your account or any other account, please report it to our support team immediately at
[email protected]. We take all such reports extremely seriously and will investigate without delay.
Section 8
Self-Assessment: Is Your Gambling Under Control?
The following questions are adapted from internationally recognised problem-gambling screening tools. Read each question honestly and consider whether it reflects your experience over the past 12 months. The more questions you answer "yes" to, the more strongly we encourage you to use our responsible gaming tools or seek professional support.